Overview
Workshop includes a workbook approach to guide participants in comprehensive understanding of changing environments and in engaging customers in building new markets and new customer bases. The workshop topics address the need for inclusive customer service that leads to innovation and business sustainability. Experienced advisors will help you plan and prepare to leverage strengths and assets to maximize these opportunities. You will leave the workshop with a roadmap to leverage your customers to maximize your business results.
Objective of the Workshop: To engage customers in identifying and targeting new markets and new customers
| 8:30 | Breakfast& Introductions |
| 9: 00 | Module 1: Developing a process for engaging customers – Do your customers feel like strategic partners? |
| 10:00 | Module 2: Developing a viable community of customers – Do your customers help you and each other by sharing best practices, information, and in sustaining growth? |
| 11:00 | Break |
| 11:15 | Module 3: Gathering and evaluating data based on strategic decision-making criteria – How do you and your employees determine the value of a new idea? |
| 12:00 | Module 4: Creating the roadmap for your business sustainability |
| 12:30 | Adjourn |
Register
http://thebreakthroughconsortium.eventbrite.com/
Presenter Jane Hartman Frankel combines internal and external business drivers to leverage 21st century challenges for high performance and growth. She has worked in the technology arena for 20 years, developing organizations for outstanding performance using a collaborative approach to partnering and organizational alignment. Her unique approach places primary importance on internal and external customer relationships and capabilities as they directly relate to scorecarding for business results. She founded The Art of Performance LLC in 2007 to help organizations build the entrepreneurial spirit and collaborative capability that fosters innovation and growth. Jane holds Master’s degrees in Education (Temple University) and in Organizational Dynamics (University of PA) and is an Adjunct Professor of Business Communications, Entrepreneurship, and International Organizational Behavior at area universities.
